Thyroid UK always strives to maintain high standards in respect of the work we do. However, there may be times when this does not happen. We are always happy to receive comments, feedback and suggestions and take these very seriously, using them as an opportunity to review our work and make any necessary changes.
Let us know about your complaint as soon as possible. It may be possible to resolve the problem or query immediately. If not, a course of action will be identified and acted on as follows:
The best way to resolve a problem quickly is by telephone. When contacting us about a complaint, make sure that your complaint clearly indicates what you wish us to do. This way we can ensure that we fully understand the issue and can obtain all the information that we need to resolve the problem in a fast and effective way.
We will work hard to fix any problems, correct mistakes and address concerns to your satisfaction.
If the complaint does not relate directly to Thyroid UK we will give you contact details of the relevant organisation/company.
Thyroid UK seeks to obtain feedback in respect of their activities. There is an evaluation questionnaire included with every Information Pack to obtain feedback.
Thyroid UK is a member of the Fundraising Standards Board and we agree to abide by its decisions. Please note that the Fundraising Standards Board can only consider complaints received within 3 months of the original incident.
If your complaint is about our fundraising activities and we are unable to resolve it to your satisfaction, you can ask the Fundraising Standards Board, the self regulator for fundraising in the UK, to consider it by:
The Fundraising Standards Board will investigate your complaint within 20 working days of receiving it and if you are not satisfied with its conclusions, you can request that their Board of Directors look at it again. Their decision will be made within 60 calendar days, will be final and will be made public.
Date Updated 07.10.13